Have you ever heard that emotion expressed by someone in your search user community? Maybe someone in management? Chances are they are saying it, even if you don't hear it directly (or with such subtlety!)
The platform you have is not Google - at least not the Google public search engine. There are dozens of reasons why, but all of them can be addressed quickly and without spending a fortune.
Search is easy ... if you know the answer. Call us and we'll help you solve the problem.