Google has such a tremendous brand name recognition and technical reputation it's no surprise that so many companies are drawn to their gleaming yellow boxes.  Customers love the idea of plugging in a box and letting it do its thing!

But extra help is sometimes needed for a few issues that are not entirely "out of the box":

• Advanced spider configuration & debugging
• Customizing the results list format XSLT template
• Gateways and connectors
• Google OneBox integration
• Document level Security

We also work with clients to do periodic reviews of user searches, to see how well they're being met.  Although it's an appliance, we discourage a total "set it and forget it" attitude; great search requires ongoing adjustments, regardless of the technology.

Google also offers a lower cost Google Mini appliance, their "blue box", and a hosted version for public web content.  These solutions are appropriate for some installations, but they do have limitations.